Privacy Policy

PRIVACY POLICY

Last Updated: May 25, 2026

Thread & Timber (“we”, “our”, “us”) operates the website www.threadandtimber.com (the “Website”), including all related services, content, features, tools, products, and offerings (collectively, the “Services”). Our store is powered by Shopify, enabling us to provide a secure and seamless shopping experience.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit, interact with, or make a purchase from our Website.

By using any part of the Services, you agree to the practices described in this Privacy Policy.

1. Personal Information We Collect

We may collect the following categories of personal information:

a. Contact Information

Full name, billing and shipping address, email address, and mobile number.

b. Payment Information

Transaction details and payment confirmation. All payments are processed securely through third-party payment gateways. Thread & Timber does not store your card or bank details.

c. Account Information

Login credentials, account preferences, and saved settings.

d. Order and Transaction Information

Products viewed, added to cart, purchased, returned, or exchanged, along with order history and order status.

e. Communication Information

Emails, WhatsApp messages, customer support requests, feedback, and other communications sent to us.

f. Device and Usage Information

IP address, browser type, device identifiers, pages visited, browsing behavior, and interactions with the Website.

2. Sources of Information

We collect information directly from you when you:

  • Place an order

  • Create an account

  • Subscribe to our newsletter

  • Contact customer support

  • Participate in promotions or surveys

We also collect information automatically through cookies and similar technologies when you browse our Website.

Additionally, we may receive information from service providers such as Shopify, payment processors, analytics providers, and shipping/logistics partners.

3. How We Use Your Information

We use your personal information to:

  • Process payments and fulfil orders

  • Confirm, ship, and deliver products

  • Send order updates and notifications

  • Respond to customer support requests

  • Handle returns, exchanges, and warranty claims

  • Improve our Website, products, and customer experience

  • Prevent fraud and maintain security

  • Comply with legal and regulatory obligations

  • Send marketing and promotional communications via email, SMS, and WhatsApp

Marketing communications may be enabled by default, and you may opt out at any time.

4. WhatsApp Communication Consent

By providing your mobile number and using our Services, you consent to receive communications from Thread & Timber via WhatsApp. These communications may include:

  • Order confirmations

  • Shipping and delivery updates

  • Customer support messages

  • Promotional offers and marketing campaigns

You may opt out of WhatsApp communications at any time by replying “STOP” or by contacting our support team.

5. Sharing of Personal Information

We may share your personal information with:

  • Shopify for store hosting and operations

  • Payment gateways for secure transaction processing

  • Shipping and logistics partners for order fulfilment

  • Customer service and technical support providers

  • Legal or regulatory authorities when required by law

Thread & Timber does not sell your personal information.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enhance your browsing experience

  • Remember your preferences

  • Analyze website traffic and performance

  • Improve our Services and marketing efforts

You may manage or disable cookies through your browser settings. However, some Website features may not function properly if cookies are disabled.

7. Third-Party Websites

Our Website may contain links to third-party websites or services. Thread & Timber is not responsible for the privacy practices or content of such third-party websites.

We encourage you to review their privacy policies before sharing any personal information.

8. Children’s Privacy

Thread & Timber does not knowingly collect personal information from individuals under the age of 18.

If you believe a minor has provided us with personal information, please contact us so we can remove it.

9. Data Security and Retention

We implement reasonable security measures to protect your personal information. However, no method of electronic transmission or storage is completely secure.

We retain personal information only as long as necessary to:

  • Fulfil orders

  • Provide Services

  • Resolve disputes

  • Comply with legal and regulatory obligations

10. Your Rights

Subject to applicable laws, you may have the right to:

  • Access your personal information

  • Request correction or deletion

  • Withdraw consent for marketing communications

  • Request information about how your data is used

You may exercise these rights by contacting us using the details below.

11. International Data Transfers

Your personal information may be stored or processed outside India through Shopify’s global infrastructure and trusted third-party service providers, using appropriate safeguards.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the updated “Last Updated” date.

Your continued use of the Services after any updates constitutes acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, you may contact us at:

Thread & Timber
Email: support@threadandtimber.com
Website: www.threadandtimber.com